The Document Services Associate performs document Quality Control review, utilizing the banks taxonomy as a guide. Verifies that documents in PPBI's system of record are in the proper placeholder; on the correct loan; dated correctly; pages rotated correctly; separate documents as needed; and remove duplicate documents. Responsible for document preparation, scanning and i

Assists clients in opening all types of personal and complex non personal checking, savings and certificate of deposit accounts. Complies with CIP standards and reviews all new account documentation for accuracy, ensuring complete compliance with Bank policies and procedures serving as a first line of defense for risk management. Has a thorough knowledge of bank products

Process deposits, withdrawals, check cashing and other Bank Transactions including night deposit, courier and ATM deposits within assigned limits servicing as the first line of defense from a risk management perspective. Balance and maintain cash drawer in accordance with branch performance standards. Proactively respond to incoming calls and serve as a customer advocate

Process deposits, withdrawals, check cash and other transactions quickly and accurately. Ensure that negotiable instruments and cash are accounted for by following proper security policies and procedures. Answer branch telephone calls and assist with customer requests or issues. Review and verify daily reports assigned by Branch Management. Perform all functions of assign

Demonstrate independence in the execution of the annual enterprise RCSA workshops and quarterly enterprise RCSA updates in collaboration with first and second line of defense risk owners. As part of the RCSA process, assist senior and executive management in identifying and assessing existing and emerging risks, and developing metrics and thresholds for key risk indicator

Ensure delivery of exceptional customer service via telephone or through email by taking ownership of each customer inquiry, question or concern to resolution Make appropriate decisions on behalf of the customer quickly and effectively. Provide information and knowledgeable assistance efficiently and professionally. Ability to effectively prioritize work to ensure efficie

Review and analyze assigned automated transaction alerts produced from the bank's AML monitoring system. Conducts sufficient analysis of the customer patterns and activities in order to Provide clear written statement supporting disposition decision and documentation within the AML software. Meet productivity and quality expectations. Reviews assigned watchlist filtering

Process deposits, withdrawals, check cashing, and other bank transactions including night deposit, courier and ATM deposits within assigned limits serving as the first line of defense from a risk management perspective. Balance and maintain cash drawer in accordance with branch performance standards. Proactively respond to incoming calls and serves as a customer advocate

When not serving as Review Lead, perform detailed and independent loan file reviews, using technical subject matter expertise and knowledge, focusing on the examination of more complex credits. Demonstrate independent judgment in evaluating loan credit quality, thoroughness of risk identification, accuracy of financial analysis, appropriateness of loan structure, support

Support and collaborate with other Bank departments and business partners such as but not limited to Bankers Support, IT, Retail Banking, Accounting, Lending and Treasury Management as it relates to Bank systems, policy/procedure and customer service. Identify opportunities to create efficiencies on the front line in retail banking by way of centralization. Provides leade

Responsible and accountable for credit underwriting and origination of new credits from existing and/or new customers to include renewals, modifications, and annual reviews. Make appropriate loan structure recommendations. Order and/or perform property inspections and/or valuation updates on real estate collateral per Bank policy. Monitor credit risk by periodically evalu

Develop, implement and maintain enterprise policies and processes to mitigate fraud risk while ensuring an appropriate balance between risk management and customer experience. Collaborate with business unit management to establish fraud risk management protocols, detective and preventive fraud controls, and to assess the effectiveness of controls for fraud risks. Develop

Participate in the development, implementation and maintenance of a compliance testing program to address compliance risk. Involvement in assessing compliance risk, determining risk mitigation approach, and making recommendations regarding policies and procedures to ensure compliance. Lead and/or independently perform moderate to highly complex compliance reviews in a com

Participate in the development, implementation and maintenance of a compliance testing or advisory program to address compliance risk. Involves assessing compliance risk, determining risk mitigation approach, and making recommendations regarding policies and procedures to ensure compliance. Lead and/or independently oversee moderate to highly complex compliance reviews or

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Hardware and software inventory tracking. Perform daily backup operations, ensuring all required file systems and system data are successfu